Protecting your privacy is our priority. This page explains how the personal information we collect through this website (consumobooks.co.za) will be treated.

Who are we?

We are Consumo Books, the online shop of Consumo Publishers.

What information do we collect and store?

Account Registration & Orders

When you register an account or place an order on our website, we collect and store the following information:

  • Full name
  • Email address
  • Physical address (for delivery purposes)
  • Phone number
  • Order history and transaction details
  • Account type (Individual or Business)

For Business accounts, we may also collect:

  • Company/institution name
  • Registration number
  • VAT number (if applicable)
  • Additional contact details

Website Inquiries

When you submit an enquiry through our contact form, your message is sent via email to our IMAP email inboxes. We do not store additional information such as browser type, IP address, or timestamps from contact form submissions.

Third-Party Analytics

We make use of third-party services that may collect information about your visit, including:

  • Google Analytics
  • Google Ads
  • Facebook Pixel

These services may collect browsing data, IP addresses, and other technical information in accordance with their own privacy policies.

How do we use your information?

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your orders and account
  • Provide customer support
  • Send order confirmations and shipping notifications
  • Process business account applications
  • Comply with legal and accounting requirements

How long do we keep your information?

  • Active accounts: Your information is retained for as long as your account remains active
  • Order history: Transaction records are kept for a minimum of 5 years for accounting and legal compliance purposes
  • Inactive accounts: We may retain your information for up to 7 years after your last activity

Do we make use of cookies?

Our website uses cookies that are essential for the e-commerce functionality, including:

  • Shopping cart functionality
  • Maintaining your login session
  • Remembering your preferences

Third-party services we use (Google Analytics, Google Ads, Facebook Pixel) may also set cookies to track website usage and advertising effectiveness.

You can control cookie settings through your browser, but please note that disabling certain cookies may affect the functionality of our online shop.

Do we share your information with other parties?

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Internal use: Your details may be used on our internal systems, accounting packages, or shared with colleagues for order processing and customer support
  • Shipping partners: We share necessary delivery information (name, address, phone number) with our courier partners to fulfil your orders
  • Payment processors: Payment information is processed securely through our payment gateway providers
  • Legal compliance: We may disclose information if required by law or to protect our rights

How do we protect your information?

  • Your password is encrypted and cannot be viewed by our staff
  • We use secure connections (SSL/HTTPS) for all transactions
  • Access to customer data is restricted to authorised personnel only
  • Payment information is processed through secure, PCI-compliant payment gateways

Your rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at [contact email].

Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: 20 November 2025

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at:

Consumo Publishers
Email: info@consumo.co.za